LU-Alert: continued testing of the alert system, accompanied by a public opinion survey (03.04.2023)

On Monday 3 April 2023, the government will continue to implement its strategy to test the warning and information system for the population by carrying out a second national test using the following communication channels: sirens, SMS, GouvAlert (mobile app).

With the aim of continuous improvement, an online opinion poll is available to obtain the views of the population:

• LU: https://gd.lu/22vFv1
• FR: https://gd.lu/5rZgX1
• DE: https://gd.lu/f6JXKh
• EN: https://gd.lu/db5gzw

The press is invited to distribute this survey through their media on the day of the test.

With regard to the alert sent by SMS, it is important to note that only persons whose mobile phones are connected to a mobile phone base station located on the territory of Luxembourg at the time of the alert will receive the following SMS: "LU-ALERT / ALERTE TEST / NO ACTION REQUIRED / AUCUNE ACTION REQUISE / KEINE HANDLUNG ERFORDERLICH / INFOS: GD.LU/LU-ALERT"

It should be noted that no personal data will be collected or stored by the State as part of the tests of the national alert system. Furthermore, in order to ensure that real and test alert messages are clearly distinguishable, it should be specified that the passage "No action required / Aucune action requise / Keine Handlung erforderlich" will only be mentioned in the test messages.

It should also be noted that there may be a delay between the sending and receiving of test SMS messages, so that not all citizens receive the test message at the same time. It is understood that no individual communication channel can achieve 100% coverage. However, in order to achieve satisfactory coverage, it is recalled that the government has chosen to implement a multi-channel approach that will eventually reach as many people as possible, by combining the strengths of the different communication channels.

The aim of the tests is to ensure the functionality of the different alert channels, to identify possible areas for improvement and, above all, to make citizens aware of the need to use the different alert channels. The test strategy, which is long-term and will take place on a regular basis, is aimed at ensuring the resilience of the population in the face of emergency or crisis situations that could have an impact on public safety.

Press release by the Ministry of Home Affairs, the Ministry of State and the High Commission for National Protection (HCPN)