Stakeholders and management bodies

Emergency Call Centre 112 (CSU 112)

When a call is received indicating that an incident that may involve a large number of casualties has occurred and before activating the crisis management bodies, the CSU 112 immediately alerts the emergency services as provided for in the internal procedures of the Grand Ducal Fire and Rescue Corps (Corps grand-ducal d’incendie et de secours, CGDIS), the Incident Evaluation Cell (Cellule d’évaluation de l’incident, CEI) and informs the Grand Ducal Police.

The Incident Evaluation Cell (CEI)

The CEI is alerted by the CSU 112 in the event of a large-scale accident which may involve a large number of casualties. The CEI is composed of experts from the CGDIS, the Grand Ducal Police, the High Commission for National Protection and the Ministry of Home Affairs.

The CEI's main mission consists of analysing and evaluating whether the incident should be considered a crisis : it therefore carries out a preliminary analysis of the type and severity of the accident. Its analysis and assessment are submitted to the High Commissioner so that he can assess whether it should be suggested to the Prime Minister to activate the Crisis Cell (CC).

In the event that the incident is not considered a crisis and is not terrorist in origin, the Minister of Home Affairs or his representative will activate the CC.

Crisis Cell (CC)

The Crisis Cell initiates, coordinates and monitors the execution of all the measures intended to deal with the crisis and its effects in order to return the situation to normal.

Composed of representatives from the ministries, administrations and departments involved depending on the nature and scale of the crisis, the CC is activated either by the Prime Minister or by the Minister of Home Affairs.

The Crisis Cell is composed of the following people at the least:

  • the representative of the Minister of Home Affairs;
  • the High Commissioner for National Protection;
  • the Director-General of the Grand Ducal Police;
  • the Director of the CGDIS;
  • the Director of Health;
  • the Director of the Crisis Communication Service.

Depending on the circumstances, the CC can be enlarged to include representatives from the other ministerial departments involved and functions for the duration of the crisis until the situation returns to normal.

Joint Operational Command Post

A Joint Operational Command Post (Poste de commandement opérationnel commun, PCO-C), made up of the CGDIS, the Grand Ducal Police and a representative of the National Health Directorate is set up and tasked with the operational coordination and monitoring of the tactical commanders deployed in the field and responsible for the implementation of the supervision, protection and rescue measures with a view to achieving the strategic aims.

Advanced Operational Command Post

The PCA's mission (Poste de commandement opérationnel avancé, PCA) is to direct all the missions and operations on the ground, to centralise and make use of information and request and distribute the necessary backup.

Communication and Information Cell (CCI)

The horizontal coordination of organising external communication falls to the Crisis Communication Service (Service de la communication de crise). The CCI is responsible for communication and information for the benefit of the media and the public. It is chaired by the Director of the Crisis Communication Service or by his representative, who acts as the spokesperson for the CC.


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