Application GouvAlert - Accessibility Accessibility statement

The organisation "Government IT Centre" is committed to making its mobile applications accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to:

• https://apps.apple.com/de/app/gouvalert-lu/id1299114216
• https://play.google.com/store/apps/details?id=lu.ctie.gouvalertlu

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

These mobile applications are partially compliant with the European Standard EN 301 549 and RAAM version 1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

• Some decorative images are not correctly ignored by assistive technologies
• Logos have no suitable alternative.
• Language changes are not indicated for certain English, German or Luxembourgish terms.
• Some numbered point lists are not always identifiable as such by assistive technologies.
• In some pages, the hierarchical order of titles is not pertinent
• The app is not available in landscape mode
• Geographical coordinates are not properly rendered by the screen reader.
• Some interface components have shortcomings for handling by assistive technologies (button identification, focus area and position, the slider of the Help section).
• Some button labels are not correctly rendered for assistive technologies (e.g. the button for returning to the home page and that for settings).
• When changing screens, the titles are not always displayed.
• The input fields for the settings management do not have a sufficiently explicit label. 
• The text zoom function has no effect on some screens or some texts are truncated.

Content is outside of the scope of the law of 28 May 2019

All interactive maps are exempted, provided that all essential information is made available in an accessible digital form. We will make every effort to keep them identifiable and to ensure that they do not cause any problems.

Preparation of this accessibility statement

This statement was prepared on 1 July 2022. The statements contained in this declaration are accurate and based on an effective conformity assessment of these mobile applications with the requirements defined in RAAM 1 , such as a self-assessment conducted by "Government IT Centre".

Feedback and contact information

If you notice a lack of accessibility, please send us an email to accessibilite@ctie.public.lu: please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

• in written form through a document or via email;
• orally in an interview or over the phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.

This statement is based on the document template defined in the implementing decision (EU) 2018/1523. This template is © European Union, 1998-2020 and is available under the following license: Creative Commons Attribution 4.0 International license.